Effective date: 10-22-2020
American Range Parts Store (“we,” “us,” or “our”) operates americanrangeparts-store.com. We sell genuine OEM replacement parts for commercial kitchen equipment. This policy explains what personal information we collect, how we use it, who we share it with, and the choices you have.
We are an independent parts supplier and are not affiliated with American Range.
Information We Collect
Information you give us. When you place an order, create an account, or contact us, we may collect:
- Your name and company name
- Email address and phone number
- Billing and shipping addresses
- Order details, including the parts you buy and your equipment’s model and serial number
- Messages you send us by email, phone, contact form, or live chat
- Tax or business identification numbers, where required for international shipping and customs
Payment information. Card payments are processed securely by our payment provider, Stripe. We do not see or store your full card number. Stripe handles your payment details under its own privacy policy.
Information collected automatically. When you visit our site, we and our service providers and we automatically collect some technical information, such as your IP address, browser type, device, the pages you view, and the website that referred you. This is collected through cookies and server logs.
How We Use Your Information
We use your information to:
- Process, fulfill, and ship your orders
- Send order confirmations, shipping updates and receipts
- Answer your questions and help identify the correct part for your equipment
- Prevent fraud and keep our site secure
- Improve our website, products and service
- Send marketing emails, where you have agreed to receive them — you can unsubscribe at any time
- Meet our legal, tax and accounting obligations
How We Share Your Information
We do not sell your personal information. We share it only with the service providers we need to run our store, and only as much as they need to do their job:
- Payment processing — Stripe
- Shipping carriers — to deliver your order
- Website hosting and security — our hosting provider and Cloudflare, which protects and speeds up our site
- Email and customer support tools — to send order emails and provide live chat
- Analytics — to understand how visitors use our site
We may also disclose information when required by law, to respond to legal requests, or to protect our rights, our customers or others.
Cookies
We use cookies to run our store. Essential cookies keep items in your cart, keep you signed in, and let you complete checkout — the site will not work properly without them. We also use analytics cookies to understand how visitors use the site. You can block or delete cookies in your browser settings, though parts of the site may then stop working.
How Long We Keep Your Information
We keep order and transaction records for as long as needed to fulfill your order and to meet our tax and accounting obligations, which usually means several years. We keep other information only as long as we need it for the purposes described in this policy.
Security
Our site uses SSL encryption, and we take reasonable steps to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Rights and Choices
You can ask us to:
- Tell you what personal information we hold about you
- Correct information that is inaccurate or incomplete
- Delete your personal information, subject to records we must keep by law
- Stop sending you marketing emails
Depending on where you live, you may have additional rights. California residents have rights under the California Consumer Privacy Act, including the right to know, delete, and correct personal information and to not be discriminated against for exercising these rights. Residents of the European Economic Area and the United Kingdom have rights under data protection law, including rights to access, correct, delete, restrict and port their data, and to object to processing.
To make a request, contact us using the details below. We will not charge you for a reasonable request, and we will respond within the time required by applicable law. We may need to verify your identity before acting on a request.
International Customers
We are based in the United States, and your information is processed in the United States. If you order from outside the US, your information will be transferred to and processed in the US, where data protection laws may differ from those in your country.
Children
Our site is intended for businesses and adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will delete it.
Changes to This Policy
We may update this policy from time to time. When we do, we will change the effective date at the top of this page.
Contact Us
If you have questions about this policy or want to request your personal information, contact us:
American Range Parts Store
30 N Gould St, Ste 21522
Sheridan, WY 82801
Phone: (888) 202-6989
Email: contact@americanrangeparts-store.com