Return Policy
If you are not completely satisfied with an item for any reason, simply call us within 30 days of the invoice date. We will issue a Return Merchandise Authorization (RMA) number, and you can return the item for a credit. There will be a 25% restocking fee applied to the order. If you decide to order the correct part through us, we will waive the restocking fee. Just email us the new purchase order number for the correct part. In some cases, non-stock items will be subject to a non-cancellation or may not be returnable. Custom-made items are not returnable.
We stand behind the warranties of our suppliers and repair or replace any defective merchandise in accordance with its warranty. Occasionally, we will ask you to return the product directly to the manufacturer, which will allow us to expedite the process. No claims can be made for labor or shipping costs unless they are specified in the manufacturer’s warranty.
Please remember, all returns are subject to our thorough inspection. In order to receive credit, the returned item must be complete, new, and resalable condition unless the product is determined to be defective.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Policy
All stock orders placed by 3:00 PM Eastern Time will be shipped within 3 business days (within the continental United States). We ship most of our orders by FedEx or UPS. If you require an alternative, you may select one when you check out. Some orders must be shipped by truck due to size and weight requirements. Once your order has been shipped the tracking number will be available in your ‘Order History’ on our website.